At Jili Raja, your privacy is more than a legal obligation — it is a core value we are firmly committed to. Find out how we collect, use, and safeguard your personal information in a transparent and responsible manner.
Jili raja operates in compliance with Personal Data Protection Act 2010 (PDPA) Fully Malaysian
This is the heart of our privacy policy — not merely legal compliance, but a value we truly live by
All data transmitted between your device and jili raja's servers is protected by 256-bit SSL encryption — the same technology used by Maybank2u, CIMB Clicks, and Malaysia's leading financial institutions.
Jili Raja operates in full compliance with Malaysia's Personal Data Protection Act 2010. We have an appointed Data Protection Officer (DPO) to ensure that all data handling practices adhere to local legislation.
Jili raja has never sold, and will never sell, members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — it is not a business asset to be traded.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our team by email and we will process your request within 14 business days.
Jili raja retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Data that is no longer needed is securely deleted.
We believe in genuine transparency. This Privacy Policy is written in plain language that every Malaysian user can understand — no confusing legal jargon, no hidden clauses.
Important Notice: This Privacy Policy explains how Jili Raja ("we", "Platform") collects, uses, stores, and protects your personal data ("User", "Member") when you use our services. Please read this document carefully. Your continued use of the Jili Raja platform following any changes to this Policy will be considered your acceptance of the revised terms.
Jili Raja is an online entertainment platform offering a wide range of games to Malaysian users, including slots, live casino, table games, Sports Betting (football, badminton, cricket), and e-sports. To deliver these services, we collect and process certain personal data from you.
This Privacy Policy applies to all users who:
This Policy does not apply to third-party websites that may be linked from our platform. We encourage you to read the privacy policy of any other website you visit separately.
This Privacy Policy is provided in Bahasa Melayu as the platform's official language. In the event of any conflict between the Bahasa Melayu version and any other translation, the Bahasa Melayu version shall prevail.
Jili raja collects various categories of data depending on the nature of your interaction with our platform. The table below summarises the types of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number, photograph | Mandatory (KYC) |
| Contact Data | Email address, phone number, mailing address | Mandatory |
| Financial Data | Payment method details (DuitNow, TnG, GrabPay, FPX), transaction history | Mandatory |
| Technical Data | IP address, browser type, operating system, device used | Automatic |
| Usage Data | Game history, betting records, session duration, login frequency | Automatic |
| Communication Data | Records of customer support conversations, emails, and complaints | Based on interaction |
Jili Raja does not collect sensitive category data such as health information, religious beliefs, or political views unless you voluntarily provide such information when contacting our customer support team.
We collect personal data when you actively provide it to us, including during:
When you use the Jili Raja platform, our systems automatically record certain technical information, including your IP address, device and browser details, in-platform navigation history, and the time and duration of your gaming sessions. This information is used for security purposes, fraud detection, and improving the user experience.
Jili Raja uses your personal data for the following purposes, all of which have a valid legal basis under Malaysia's PDPA 2010:
Jili Raja will not process your personal data for any purposes not stated here without first obtaining your express consent.
Jili Raja does not sell, rent, or trade your personal data to any third party. However, we may share your data with the following categories of third parties under limited and controlled circumstances:
We use carefully selected third-party service providers to support our platform operations, including payment processing providers (supporting DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, FPX, Maybank2u, and CIMB Clicks), licensed gaming software providers, security audit firms, and cloud service providers that meet international security standards. All providers are bound by strict data protection agreements and are only permitted to use your data for specified purposes.
Jili Raja may be required to disclose your personal data to Malaysian authorities (such as PDRM, SPRM, or Bank Negara Malaysia) when compelled by a court order, warrant, or other valid legal requirement. In such cases, we will notify you in advance where permitted by law.
We are not responsible for the privacy practices of any third-party websites or services that may be linked from the jili raja platform. Please review their privacy policies separately.
Jili Raja implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include:
While no security system can guarantee absolute 100% protection, jili raja is committed to implementing the highest practicable security standards to safeguard your personal data. In the event of any data breach that affects your rights, we will notify you and the relevant authorities as required by law.
The jili raja platform uses cookies and similar tracking technologies to enhance your user experience. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functions such as login authentication and secure sessions | Session |
| Performance Cookies | Analysing how users interact with the platform to drive improvements | 30 days |
| Functional Cookies | Storing user preferences such as language and display settings | 90 days |
| Security Cookies | Detecting suspicious login attempts and protecting your account | 7 days |
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Jili Raja platform. Essential cookies cannot be disabled as they are required for the platform to operate securely.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Jili Raja:
To exercise any of the above rights, please submit a written request to support@jiliraja.ws with the subject line "PDPA Data Rights Request". We will process your request within 14 business days. For more complex cases, this period may be extended by up to 30 days, with prior notice to you.
The Jili Raja platform is for users aged 18 and above only. We do not knowingly collect, use, or store any personal data from individuals under the age of 18.
Should we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and terminate the relevant account without prior notice.
Parents or guardians who believe their underage child has registered on our platform are urged to contact us immediately at support@jiliraja.ws so that appropriate action can be taken immediately.
In some cases, your personal data may be transferred to or processed outside Malaysia — for example, when we use cloud servers or gaming software providers based in other countries. In such situations, Jili Raja ensures that:
Jili raja will not transfer your data to jurisdictions considered unsafe or that do not provide a level of data protection comparable to Malaysia's.
Jili Raja retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of active account + 5 years | AML compliance & financial regulations |
| Transaction Records | 7 years from the transaction date | Malaysian tax & financial audit requirements |
| KYC Records | 5 years after account termination | KYC compliance & AML requirements |
| Communication Logs | 3 years | Dispute resolution & support |
| Cookie Data | 7 – 90 days (depending on type) | Platform functionality & security |
| Closed Account Data | 5 years after termination | Legal compliance & disputes |
Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact jili raja's Data Protection Officer (DPO) via:
Email: support@jiliraja.ws
Live Chat: Available on the jili raja platform 24/7
Response Time: Within 14 business days for written requests
You also have the right to lodge a complaint with Department of Personal Data Protection Malaysia (JPDP) if you believe your rights under the PDPA 2010 have been violated.
Register for free today and enjoy a safe, fair, and transparent entertainment platform — with uncompromising personal data protection in accordance with Malaysia's PDPA 2010.
18+ only | Play responsibly | Responsible Gambling